FAQs

Can you customise bedding for me?
Our Signature and Yin Yang Collections can be customised to your requirements. Please contact sales@faluccalinen.co.za to discuss further. 

International Orders
Please send your request directly to sales@faluccalinen.co.za, all international shipping is calculated by weight and costs differ from one country to the next and are therefore quoted on individually. All international order will be dealt with directly from our studio and not through our online store.

The customer will be responsible for all customs tax and import duties that are levied by their respective country. You will be sent a tracking number where you will be able to track your shipment. We do not accept returns on international orders.

What is Egyptian Cotton?
Egyptian Cotton from the cotton specie, Gossypium Barbadense; is indigenous to a group of the West Indian Islands named the Lesser Antilles. It gets its name from Barbados, one of these West Indian Islands. Gossypium Barbadense is grown extensively in Egypt and has the reputation of being the world’s finest cotton. The length of the fibre (or the staple) is much longer than that of other cottons. The longer the fibre the higher the quality of the cotton. The length of the fibre makes it possible to spin the finest of yarns without losing the strength.

Why Egyptian Cotton?
Fabrics made from Egyptian Cotton are softer, finer, stronger and longer lasting than any other cotton, creating beautiful quality linen. Falucca Fine Linen’s Egyptian cotton improves with age and can be machine washed and tumble dried.

What exactly is weave?
Falucca Fine Linen has used a sateen weave (4/1) which enhances the tactile qualities of Egyptian Cotton even further. Many people confuse percale with thread count, however, percale is a weave which has a thread count of between 180 to 250. Percale therefore refers to a weave.

What is thread count and how does it impact on quality?
Thread count refers to the number of threads both in the vertical and horizontal direction in a specified area (3.16cm2). Most cotton fabrics will start at 150. Longer, finer Egyptian cotton fibre allows for more threads to be woven into a square inch of fabric without making the fabric heavy or hard. Softness and luxury are maintained without forsaking quality and strength.

While high thread count can certainly make for better sheets, it’s the thread (or fibre) itself that matters most. In fact, a sheet of a better quality fibre with a lower thread count will feel softer and stand up to washing better than a sheet of a lower quality fibre with a higher thread count.

What are your returns/exchange terms and conditions?
To be eligible for a refund/exchange, you must return your unopened order in original packaging within 30 days of invoice date. In the case that the item has been opened but is still in original condition (unwashed and unused) a store credit to the value of that item will be issued in lieu of a refund. Customised products cannot be returned for refund or exchange. Delivery charges will not be refunded.

What if my item is faulty?
Falucca Fine Linen is committed to honouring its obligations. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality. If you have any issues whatsoever, please get in contact with us at info@faluccalinen.co.za

What is your delivery policy?

Standard Policy
We deliver all our products throughout South Africa using door-to-door couriers, with free local (Cape Town) delivery for all orders over R3000. Orders under this amount will incur a flat rate delivery fee of just R180.

Orders are usually processed within 4 to 15 working days after payment, and will be delivered using a door-to-door courier to the address you supplied. Deliveries take place Monday to Friday during normal business hours. Please ensure that there will be someone available at the nominated delivery address to receive your order.

How do I track my order?
Once your order has been shipped, you will receive an email with your tracking details and instructions for how to track your order. For any queries relating to tracking, please contact info@faluccalinen.co.za

What are the estimated courier turn-around times?
Major centres: 72 hours
Outlying areas: please allow up to 5 business days
For URGENT ORDERS please contact us directly on sales@faluccalinen.co.za or 082 548 4703
Please note that these are estimates and our couriers will endeavour to meet these on all occasions.

Can I pick my product up myself?
Falucca Fine Linen products are available for pick-up. Please contact info@faluccalinen.co.za to make arrangements.

How do I maintain colour consistency of my new bedding?
Dye-lot variations occur in all textiles and are unavoidable, however we will always advise a client if your order falls over two dye lots and a variation is present. Dyed cotton is sensitive to direct sunlight and fading will occur, avoid drying your linen in the sun, fading is also caused by optical brighteners used in most washing powders, never use strong chemicals or industrial washing powders on coloured or dyed cotton.